Support

Answers to the most common questions. Anything else, email support@example.com.

How do rewards work?: Every obstacle you clear pays more than the last: the first is worth 1 RAW, the second 2, and so on. Pickups can add bonuses. RAW is converted to Nano and sent to the public address you enter. There is nothing to buy or deposit.
My payout says queued or sending.: Payouts are sent in the background and retried automatically. The results screen keeps showing the current status. If it stays stuck for more than a day, contact us with your player name.
Do I need a wallet?: You need a Nano address to receive rewards. Any Nano wallet works. RAW RUN only ever asks for the public receiving address — never a seed, private key or recovery phrase.
Can I change my reward address?: Yes, from the wallet card on the home screen. Frequent address switching can trigger anti-abuse review, so change it only when you need to.
Why was my reward held for review?: Automated checks look for one person farming rewards across many identities. Normal play is never affected. If you believe a hold is a mistake, get in touch.
The music is not playing.: Check the mute button on the home screen and your device's silent switch, then pick a soundtrack again to restart it.